Effective Date: 18/08/2025

Simplified Hub Academy (“we,” “our,” or “us”) is committed to protecting the privacy and security of our students, parents, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, and communication platforms.

1. Information We Collect

We may collect the following information when you enquire, register, or use our services:

    • Personal Details: Parent/guardian names, child’s name, date of birth, address, phone number, and email.

    • Educational Information: School year group, learning needs, academic progress, and any Special Educational Needs (SEND) information you choose to share with us.

    • Payment Details: Billing address and transaction details (we do not store full card information).

    • Website & Digital Data: IP address, browser type, and cookies (to improve website experience).

2. How We Use Your Information

We only use your personal data to:

    • Provide tuition, afterschool support, and related services.

    • Communicate with parents/guardians regarding lessons, schedules, or updates.

    • Tailor learning support for individual students, including SEND support.

    • Process payments securely.

    • Improve our services, website, and customer experience.

    • Comply with safeguarding, legal, or regulatory requirements.

3. Sharing of Information

We will never sell or rent your personal data. We may share information only with:

    • Qualified tutors working with Simplified Hub (only the information necessary for teaching).

    • Third-party service providers (e.g., secure payment processors, communication tools).

    • Regulatory or safeguarding authorities, if required by law.

4. How We Store and Protect Data

    • Personal data is stored securely on password-protected systems.

    • Only authorised staff/tutors have access where necessary.

    • We comply with UK GDPR and Data Protection Act 2018 requirements.

    • Data will be retained only as long as necessary for the purposes collected.

5. Children’s Privacy

We understand the importance of protecting children’s data. Information about children is collected only with parental/guardian consent and used strictly for educational support.

6. Your Rights

Under GDPR, you have the right to:

    • Access the personal data we hold about you.

    • Request correction of inaccurate data.

    • Request deletion of your data (where legally possible).

    • Withdraw consent at any time.

    • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled.

7. Cookies

Our website uses cookies to improve browsing, track performance, and provide a better user experience. You can adjust cookie settings in your browser at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: contact@simplifiedhubacademy.uk
📞 Phone: 07440538207